19+ Call Center Software Solutions to Handle Customer Queries in Your Business Organization

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Call center AKA contact center will provides a greater solution for every business organizations to handle a large volume of calls and enquiries related to customer service. Call Center Software is a complete package of essential features that enables organizations to deliver better customer experience from any channel, improve the performance of their agents, analyze data, and achieve their customer relationship goals. Almost every digital software platforms include automatic call distribution, interactive voice response, workforce management and optimization, Inbound, Outbound and Blended communications, integration with Customer Relationship Management, omnichannel and multichannel queues to handle different kinds of customer communications, and reporting.

RingCentral is an leading all in one cloud based call center solution with phone, video conferencing, team messaging with collaboration, contact center and many more feature loaded software. Ringcentral is number one worldwide in cloud communications which continously offers solutions for both small business and enterprise levels. Ringcentral is integrated …

Pricing: Free Trial/Standard $24.99 per Month/Premium $34.99 per Month/Enterprise $44.99 per Month

Bitrix24 network is an open source service which allows you to communicate and collaborate with your customers, partners and your colleagues instantly. Bitrix24 is an virtual call center solution which is completely free to use. The cloud version of Bitrix24 allows you to start calling and receive phone calls instantly. …

Downloads: Android | Ios | Windows | Mac OS X

Pricing: Free

Vonage provides Unified communications and Business phone service. Vonage is an easy to use simple and quick setup which provides better call quality. Vonage is also known as the most popular Voice over IP. Vonage is an feature rich solution that highlights work on the go and integrations which boost …

Downloads: Android | Ios

Pricing: Free

Incontact is the world’s leading call center software platform. Incontact is the only complete cloud contact center solution that is helping many organizations around the world. With Incontact’s omnichannel routing you can improve your customer experience.Incontact is loaded with all the essential features such as Voice as a service, workforce …

8X8 is the world’s first cloud communication that connects customers, employees and applications to improve business performance. 8×8 is an world’s leading award winnig hosted Voip solution which helps your organization to save lots of maoney. 8×8 provides virtual office mobile on all your device that lets you manage all …

Five9 is an cloud based call center software which make your agent more productive. Five9 Contact Center Software provides efective quality for phone calls for the agents. Intelligent routing, On screen caller Info, smart dialers and automatic log in features provides everything you need to run an effective inbound, and blended …

CallRail is an call recording software for sales and customer service. CallRail is an lead center for accessing powerful call center functionality and valuable real time insights to help increase sales and improve customer service. You can use CallRail’s call recording software to improve sales,leads and customer service. CallRail let …

Downloads: Request Demo

Pricing: Free Trial/Starter $30 per Month/Pro $130 per Month

Nextiva call center software provides all the tools that your business needs. You can choose Nextiva for its simple, clear cloud based communications.You can utilize the NextOs unified communications online dashboard to keep an record of your business from anywhere. Nextiva provides every feature you need for successful call center …

Downloads: Request Demo

Pricing: Pro $50 per Month/Enterprise $100 per Month

Arise is an industry leading call center outsourcing solution.  Arise Omnichannel contact center outsourcing services is an redifined customer care solution. In todays world every customer in each platform needs support with the highest level of  customer care in every interaction day and night by any channel.

PureCloud is an simple yet powerful cloud call center software. Purecloud provides you the complete customer engagement solutions to meet your needs. PureCloud by Genesys is very small in pricing for everyone providing true cloud architecture model which also provides continuous improvements. Purecloud is integrated with complete list of features …

Pricing: Free Trial/Starts From $69.99 - $129.99

Shoretel is an business communication solutions which makes simple interactions. Shoretel let you call, text, collaborate and connect. With these possibilities communication solutions that make it easier for teams and customers to interact. Shoretel provides flexible contact center solutions for call center from smaller, less formal environments to large organizations requiring …

TalkDesk is the world’s most leading cloud based call center software. Talkdesk is widely reached among everyone because of its dozens of features like call bar, reporting, pre built integration, mobile SDK, APIs and much more. Talkdesk provides complete solution for quality interactions with lots of advanced features such as Slack …

Downloads: Request Demo

Pricing: Free Trial/Express $25 /Professional $65 /Enterprise $125

Aspect is one of the world’s leading cloud contact center and workforce optimization solution. Reimagine customer service with Aspect as most of the leading organizations rely on Aspect contact center solution. Once you start using right software for your customer service then you will find a relationship with your customers …

Liveops is an call center solution for changing your call center into an revenue developer with all feature flexible call center services. LiveOps provides service for your customers when ever they need during peak times and on any occasion. Livepops provide a completely different virtual agent experience. these virtual agents …

Vocalcom is the digital call center solution that is simple, open and smart. Vocalcom is an all in one omnichannel contact center platform which delivers best customer service al very low cost. Vocalcom helps you build a strong relationship between your customers that takes to more successful conversation. You can …

Downloads: Request Demo

Pricing: Free Trial/Starter $78 per Month/Business $119 per Month/Enterprise $150 per Month/Premium $222 per Month

Improve your customer experience and agent efficiency with the cloud platform. Bright Pattern is the cloud based call center software solution for your business. You can interact with all your customers through the most popular channels like voicechat, video chats, email, Sms, social media, mobile apps and many other platforms. …

Downloads: Request Demo

Pricing: Free Trial

Vicidial is the most popular and world’s leading open source contact center solution. Vicidial is widely used all around the world at many organizations to communicate with their customers and members easily through an multi channel platform. Vicidial has crossed almost over 14000 installations around 100 countries with many essential …

Tentacle is an amazing call center solution which is an industry lead platform which works everywhere cellphones, tablets and laptops. Tentacle let you manage your calling in real time. You can turn your cellphone into an call center. To use this service no hardwares needed and you can start in …

Downloads: Get Free Demo

Pricing: Free

Ameyo is an call center software solution which is the market leader in Omnichannel customer experience and also the contact center technology in Cloud. Ameyo is an multi chanel and multi model communication solution for call center platform. Ameyo call center software is the first ever 360 degree customer experience …

Downloads: Request Free Demo

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